How long do repairs take?

Most screen and battery repairs are completed within 60 minutes. Same-day service is available at our UK stores where possible.

Do you offer a warranty?

Yes. Every repair comes with our 6-month warranty on parts and labour, so you can book with confidence.

Do you offer no fix, no fee?

Yes. If we can’t fix your device, you don’t pay. We’ll always confirm the repair plan first.

Can I walk in without an appointment?

Yes. Walk-ins are welcome at all our stores during opening hours. Booking online can help you secure a time slot.

Privacy Policy Norwich 🔒 Data Protection

1. Who We Are

Mobile Arcade LTD (“we”, “our”, “us”) operates repair stores across Norfolk, Suffolk and Lincolnshire, and the website at https://mobilearcadeltd.co.uk. We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following personal data:

Name, email address, phone number (when you contact us or book a repair)
Device details (make, model, issue description)
Payment information (processed securely via our payment provider)
Website usage data (cookies, IP address, browser type)

3. How We Use Your Data

To process and manage your repair bookings
To communicate with you about your repair or enquiry
To improve our services and website experience
To comply with legal obligations

4. Data Sharing

We do not sell your personal data. We may share data with trusted third parties who help us operate our business (e.g. payment processors, email service providers). All third parties are required to handle your data securely and in accordance with applicable law.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Repair records are typically retained for 12 months after the warranty period ends.

6. Your Rights

Under UK GDPR, you have the right to access, correct, delete, or restrict the processing of your personal data. You may also withdraw consent at any time. To exercise your rights, contact us at mobilearcade8@gmail.com.

7. Cookies

Our website uses cookies to improve your browsing experience. For full details, please see our Cookie Policy.

8. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.

10. Contact Us

If you have questions about this privacy policy or your personal data, please contact us at mobilearcade8@gmail.com.